Refund policy
Our 30-Day Money-Back Guarantee
At Guti, we stand behind the quality of our gut health supplements. We want you to feel confident in your purchase, which is why we offer a 30-day money-back guarantee.
Eligibility for Refunds
You may request a full refund within 30 days of your product's delivery date if:
- The product is unopened and in its original condition
- You contact us at gutiwellness@gmail.com within the 30-day window
Products We Cannot Accept
For health and safety reasons, we cannot accept returns or issue refunds for:
- Opened or used products
- Products returned after 30 days from the delivery date
- Products damaged due to misuse or improper storage
How to Request a Refund
- Email us at gutiwellness@gmail.com within 30 days of receiving your order
- Include your order number and reason for return
- Our team will respond within 1-2 business days with return instructions
- Ship the unopened product back to the address provided
- Once we receive and inspect the return, we'll process your refund within 5-7 business days
Refund Processing
- Refunds will be issued to your original payment method
- Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card provider
- You are responsible for return shipping costs unless the product arrived damaged or defective
Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately at gutiwellness@gmail.com with photos of the damage. We'll replace your product at no cost or issue a full refund, including original shipping costs.
Questions?
If you have any questions about our returns and refunds policy, please contact us at gutiwellness@gmail.com. We're here to help make things right.